Shipping policy

Kea Outfitters ships orders to the countries available at checkout. Shipping options, delivery estimates, and shipping costs are shown during checkout before payment.

Order processing

Orders are prepared for dispatch within 1-3 business days after payment is confirmed.

Orders are not dispatched on weekends or public holidays. Processing may take longer during sales, holidays, or periods of unusually high order volume.

Delivery

Delivery times depend on the destination, shipping method, and carrier. The delivery estimate shown at checkout is an estimate and is not guaranteed.

Once your order has been dispatched, we’ll send tracking information to the email address provided at checkout, where tracking is available.

International orders

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Customers are also responsible for checking that the products can be imported into their country before placing an order.

Delivery problems

Please check that your delivery address is correct before completing your order. Contact us as soon as possible if you need to correct an address.

If your order is delayed, damaged, or appears to be lost, contact us with your order number. We’ll work with the delivery carrier to investigate the issue.

Kea Outfitters is not responsible for delays caused by customs, weather, carrier disruptions, incorrect addresses, or events outside our reasonable control.